Refund policy

Returns and complaints

We want you to be safe when shopping at ApixPrint. The products we offer are manufactured to order and are often customized with the customer's own design, text, image or logo. Therefore, separate rules for returns and complaints apply.

1. Products made to order

Many of our products are produced especially for the individual order and can have a distinct personal touch. For such goods, the right of withdrawal does not normally apply in accordance with current legislation, if the goods have been manufactured according to the customer's specifications or have been given a personal touch.

This applies, for example, to products with their own image, name, text, logo or other customized design.

2. When can you advertise?

You can contact us if you receive:

  • wrong item
  • item with manufacturing defect
  • item with misprint
  • goods damaged during transport
  • item that deviates significantly from what was ordered

If the problem is due to conditions on our side or in production, we will offer an appropriate solution, such as new production, replacement or refund.

3. When does a complaint or refund not apply?

Complaints or refunds do not normally apply if:

  • you have uploaded the wrong file, text or motif
  • the design is made with low resolution or insufficient image quality
  • you have chosen the wrong size, color or variant
  • minor color differences occur between screen display and finished product
  • minor placement deviations occur within normal production tolerances

We always recommend that the customer check the design, text, size and product selection carefully before ordering.

4. Deadline for denunciation

If you discover an error or damage, please contact us as soon as possible, and at the latest within 14 days of receipt of the item.

5. How do you submit a complaint?

To process the matter quickly, send us the following to contact@apixprint.no:

  • order number
  • brief description of the problem
  • clear photos showing the defect or damage

We will assess the matter as quickly as possiblepossible and will contact you with further follow-up.

6. Solution in case of approved complaint

If the complaint is approved, after a concrete assessment we can offer:

  • new production of the item at no extra cost
  • substitute item
  • full or partial refund

In many cases, it is not necessary to return the item before the case has been assessed. In that case, we will give you further instructions.

7. Return address

If a return is necessary by agreement with us, the item must be sent to the following address:

LIUBINSKYI APIXPRINT
Herslebs gate 19
0561 Oslo
Norway

Returns must not be sent without first contacting us and receiving instructions.

8. Costs of an approved complaint

If the complaint is approved and a return is necessary, we will inform you of how the return will be carried out. If the error is due to conditions on our side, the customer shall not be charged unreasonable costs for processing the case.

9. Contact information

LIUBINSKYI APIXPRINT
Org. no. 937566875
Address: Herslebs gate 19, 0561 Oslo, Norway
Telephone: +47 486 38 277
E-mail: contact@apixprint.no